Shipping policy

Please report lost or damaged items to you local post handler. In most countries they will give you a claim number. You can forward it to us with photos (when applicable) and description of the problem. 

We will work out the best solution for you. This may include advice on repair, partial or full reimbursement of repair or replacement of item. Refunds will not be issued for lost or damaged item but we will make sure you get what you ordered.

If the item is to be replaced due to damage the customer will need to return the bag at their cost. Please understand that shipping damages are neither parties fault and we will share the burden of this.  

We will do everything that we can to get you an item that you are happy with and will last you for years to come.