Return policy

Please do not send anything back without contacting us first. We cannot issue a refund for items returned without an approved return request.

We are not a big box chain store or a massive, faceless online retailer. We make everything by hand, we take our time, and we do it right. Please treat the return process with the same care and respect that we put into making your product.

If you would like to return an item, submit a return request through your account. You can sign in here

Once your request has been reviewed and approved, we will send return instructions and, when applicable, a return label.

 

Wallets and other small items

We do not want your money if you are not in love with your wallet.

If you decide it is not for you, we will give you your money back. The only catch is that you need to actually use it first. No judging a book by its cover. Load it up, carry it, and use it for 30 days before deciding.

Backpacks and other larger items

Due to the extensive hours we put into each larger item, we are not able to offer standard refunds or returns on backpacks and other large goods.

Orders shipped outside the USA

We do not accept returns on orders shipped outside of the USA.

How to submit a return request

If you have any trouble submitting a return, follow these steps:

1. Click the profile icon in the store navigation, or go to the return policy/returns page and request a return.

2. Log in to your account:

   - Enter your email address in the email field, then click Continue.

   - Open the email sent from our store and copy the six-digit verification code.

   - Go back to the online store and enter the six-digit code.

3. Click the order you want to submit a return for.

4. If your order has more than one item, select the item or items you want to return.

5. Select a return reason and add a note.

6. Click Request return.

If your return request is approved and requires shipping, you will receive an email with shipping instructions and, when applicable, a return shipping label.

After the product is returned, inspected, and approved, your refund will be issued.

Return shipping and refunds

The buyer is responsible for all shipping fees. This is normally about $15 each way.

The price of the item will be refunded once the order has arrived back to us and has been inspected.

Once the return has been received and reviewed, we will issue the refund within 15 days.

Custom orders and limited editions

We do not offer refunds on custom orders or limited edition releases. You can understand why, right?

If you have any questions or concerns about an item description, please contact us before purchasing. That way we can help make sure you are ordering the right item before a return ever needs to be considered.

Lost or damaged items

Please report lost or damaged items to your local postal carrier first. In most countries, they will provide a claim number.

You can forward that claim number to us, along with photos when applicable and a description of the issue. From there, we will work with you on the best solution. This may include repair advice, partial or full reimbursement for repair, or replacement of the item.

Refunds will not be issued for lost or damaged items, but we will make sure you get what you ordered.

If an item needs to be replaced because of shipping damage, the customer will need to return the damaged item at their cost. Please understand that shipping damage is neither party’s fault, and we will share the burden of making it right.

We will do everything we can to get you an item that you are happy with and that will last for years to come.

What is your repair policy?

Write us if you ever need a repair on any Oldis Road or JJ Leathersmith piece.

For us, this is a long term relationship. If there is an issue with your product, just let us know.

There is a lifetime warranty on all of our products. If it is a workmanship issue, we will fix it for you free of charge. You just pay the shipping to get it here, and we will fix it and send it back.

If the issue is from getting a little too wild with your product and there is damage you would like fixed, we would still love to help. Contact us with photos and we can give you a cost estimate for the repair.

How long are shipping times?

Orders in the US normally ship within one business day. Shipping usually takes about 7 days to arrive.

Standard international shipping usually takes 15 to 20 business days.

Some countries charge customs duties or import fees on incoming parcels. These are the responsibility of the customer. Please check your country’s regulations if you are unsure whether these fees apply to you.

Do you ship internationally?

Yes. We ship from our office in Maine, USA.

If you are outside the US, we ship via UPS. It arrives quickly and securely.

Where do your materials come from?

All of the materials we work with, including leather, copper rivets, brass buckles, rings, and snaps, are made within a 500 km radius of where we live in Ecuador.

Most of our suppliers are within 200 km north or south of us, and we travel directly to our suppliers each time we buy materials.

The leather we use is full-grain vachetta leather, and our tannery has the nicest leather I have seen in any of my travels.

Other materials, such as leather tints, brass hardware, and copper rivets, are produced in Colombia.

What type of leather do you use?

We use full-grain vachetta leather.

The tannery we work with produces incredible leather, some of the nicest I have seen anywhere in my travels.